auto dealer in black and red logo
MenuMENU
SearchSEARCH

Report: GAP Claim Payouts Are Accelerating

Protective Asset Protection analysts say GAP claim payouts rose by 19.5% for new vehicles and an astounding 95% for used vehicles between 2014 and 2018.

June 6, 2019
Report: GAP Claim Payouts Are Accelerating

Factors contributing to rising GAP claim payouts include a greater number of increasingly complex vehicles on the road, higher collision rates, and a rash of severe weather events.

Photo by Kim Jinhong via Pexels

2 min to read


CHESTERFIELD, Mo. — F&I products and reinsurance provider Protective Asset Protection released a new set of data analysis showing how much average claims have increased annually for guaranteed asset protection payouts and vehicle service contract claims dating back to 2014.

Between 2014 and 2018, the average new-vehicle GAP claim payout grew 19.5%, or 4.7% per year. For used vehicles, in the same timeframe, GAP payouts increased by 18.5% per year, producing a four-year total increase of 95%.

Analysts blamed several factors, including an increase in claims due to more collisions with more cars on the road. Also cited were insurance companies becoming more likely to total vehicles due to rising replacement parts complexity and corresponding costs. Falling residual values — particularly for cars, less so for trucks and SUVs — and more impactful weather events were blamed as well.

Average VSC claims have risen 21% between 2014 and 2018 for new vehicles, and a 3.7% increase for used vehicles. New vehicles have averaged a 5% increase each year during that time, with a smaller 0.9% increase for used vehicles.

“Service contract claims had among their largest payout increases in 2018 for both new and used vehicles, which illustrates that the costs associated with repairs and parts replacements continues to rise due to the complexity of today’s vehicles,” said Christopher Bernish, Protective’s senior vice president of operations and IT. “GAP claims are impacted by many of the same factors but also tend to be influenced by weather patterns, which is understandable, given recent devastating hurricanes and other weather events.”

Originally posted on F&I and Showroom

More Dealer Ops

two cars on a billboard, No Hidden Fees
ComplianceMay 1, 2026

Dealer Ads and the FTC

The agency has made it clear in recent enforcement actions and warnings, in auto retail and other industries, that advertised prices must include all nonoptional costs to the consumer.

Read More →
Closeup of white car's headlight, front end
Dealer Opsby Hannah MitchellApril 17, 2026

Used Autos Supply Dwindles

The March shopping surge, despite high prices, cut into inventory by the most since the thick of the pandemic, Cox Automotive analysts calculated.

Read More →
hands making protective frame over red car, Risk Reality Check, Be Proactive, Auto Dealer Today logo
Dealer OpsApril 1, 2026

Managing Risk Effectively Through Changing Times

The variables influencing risk pricing have changed significantly over the past five years. Being proactive and responsive to emerging trends is not optional but essential.

Read More →
Ad Loading...
Car key, stacks of coins, and a paper car cutout with AutoPayPlus logo, representing auto financing, loan terms, and vehicle affordability trends.
Dealer Opsby StaffMarch 31, 2026

Survey Reveals What Won't Fix What's Breaking Car Sales

AutoPayPlus says extra-long auto loans are trapping consumers and threatening the dealer trade-in cycle, and that the industry is leveraging the wrong tools to combat high MSRPs.

Read More →
Headshots of two male executives
Dealer Opsby StaffMarch 24, 2026

IA American Appoints Two Execs

Senior vice presidents of the company's agent and dealer channels chosen to support general agents and help auto dealers with sales and performance.

Read More →
Dealer Opsby StaffSeptember 8, 2025

Cox Automotive Acquires Inspection Firm

Full ownership of Alliance Inspection Management, or AiM, meant to unlock growth for Manheim inspection capabilities

Read More →
Ad Loading...
Dealer Opsby StaffAugust 26, 2025

Assurant Expands Partnership With Holman

Extended collaboration delivers training, products and performance development to 30 newly acquired Holman dealerships

Read More →
Dealer Opsby Hannah MitchellAugust 26, 2025

Franchises, Throughput Down in First Half

A handful of states see franchise growth through June, while EV sales per store boost overall business in U.S.

Read More →
Dealer OpsAugust 25, 2025

How to Build a High-Performance Sales and F&I Team

Performance and profits start with people chosen and led the right way.

Read More →
Ad Loading...
Dealer Opsby Hannah MitchellAugust 19, 2025

Buy-Sells Up in Q2

Kerrigan metrics show there’s plenty of demand, though many sellers are waiting to pull the trigger.

Read More →